We optimize business processes

using a fact-based way of working. We believe organizations should not make assumptions on their processes flow and should not trust subjective man-made models. Have you ever heard somebody say about a process model “that is exactly what my process looks like in reality?”. We combine DEMO, an approach for creating objective process models, Lean Six Sigma, a set of process analysis techniques, and process mining, an approach to gather evidence about how processes actually run. If you would like to know more about process optimization, click on the tabs on the right.

We apply three proven methods for process optimization: Lean, DEMO, and Six Sigma.
We apply the cube model depicted below to determine the status of your business process. Maybe you know exactly what’s going on (high insight), or maybe paper models have a big gap with reality (low insight). Paper models may not even be available. The process can be inefficient or efficient. The process (and the products delivered by the process) can have low or high quality. We can help you to gain insight into the process and to optimize the process. We do not focus on the paper version of the process, but on the actual version of the process!
In order to gain insight into processes we use three types of measurement sources:
  • People: We gather data about the process from people using different techniques like interviews, surveys and registration apps.
  • Automated transactions/events: Existing information systems support processes in automated transactions (for example creating invoices from data or sending purchase orders to suppliers using certain inputs). For ‘live transaction monitoring’ we use different client and/or server-side interceptors that help us to gather contextually enriched transaction data (including time and/or location metadata).
  • Existing databases: A lot of data is already stored in transactional information systems. In some cases this data is ready for use or can be simply processed for our data gathering activities.
For improving the efficiency of the process we focus on finding the seven types of waste identified in Lean and eliminating them. These are:
  • Waste of transportation: unnecessary transportation of products
  • Waste of inventory: unnecessary inventory of products, tools, materials
  • Waste of motion: unnecessary movement of people
  • Waste of waiting: unnecessary time spent waiting (no continuous flow)
  • Waste of overprocessing: products made better than needed, clients are not willing to pay for these activities
  • Waste of overproduction: more products made than needed, take up space or need to be thrown away
  • Waste of defects: products made with defects, clients not willing to pay for these products

Also, we look for opportunities making the process more pull-based as proposed by Lean. In production processes of intangible products (i.e. services) results are not always clearly defined. Especially in these types of processes techniques from the method DEMO helps to define the end result, the intermediary results, and all value-adding activities.
We use techniques from Six Sigma to determine the status quo of quality and to make quality improvements. These techniques include (non-exhaustive list):
  • DMAIC: the approach to finding and solving quality issues
  • statistic process control: determine whether a process stays insides its boundaries or not
  • ANOVA: comparing data from different measurements to detect differences
  • regression: finding patterns in measurement data
  • cause-and-effect diagrams: finding potential causes of quality issues
  • design of experiments: testing whether or not a certain factor actually causes or solves a quality issues

Besides Six Sigma we use DEMO to analyze process quality. Many organizations suffer from a happy-flow-only syndrome in process modeling and design. DEMO defines all possible non-happy flows that can occur in process execution. In the pictures below you can see the happy flow and examples of non-happy flows. Though these situations are actually not errors, many errors can arise when organizations don’t design how to deal with these situations.

We are computer scientists

who mine data and integrate systems using modern architecture styles like Service-Oriented Architecture and Event-Driven Architecture. We love helping organizations innovate. We don't shy away from new technology or technology that we don't know. We’re not one trick ponies, looking at the world with Java glasses or Hadoop glasses and trying to squeeze all problems into the technology we know. Instead we embrace different kinds of technology and use the right one for the problem at hand. We frequently use: R, C#, Javascript, PROM, Protégé, and Azure.

We visualize analysis results

Just as important as the analysis itself, is the communication about its results to different stakeholders. We offer tool-generated as well as man-made data visualizations, process visualizations, and Enterprise Architecture visualizations. Though we see the importance of making graphically attractive visualizations, we focus on the message to be supported by the data. Form follows function. Our interactive visualizations are standards-based (HTML5 and javascript) and work on multiple devices.
You can download the following posters: Process Mining, Data Science low res, Data Science high res (download only, not viewable), Application Integration, Enterprise Engineering, and Maxima for Information Architecture.

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VISUALIZATIONS INTEGRATED WITH SHAREPOINT

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AN OVERVIEW OF DATA SCIENCE

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AN OVERVIEW OF PROCESS MINING

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AN OVERVIEW OF APPLICATION INTEGRATION

enterpriseengineeringWQ

AN OVERVIEW OF ENTERPRISE ENGINEERING

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AN INFORMATION ARCHITECTURE

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A SERVICE-ORIENTED ARCHITECTURE

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AN APPLICATION LANDSCAPE OVERVIEW

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A METHOD OVERVIEW

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AN APPLICATION ARCHITECTURE

Free A1-sized posters

Do you work for a Dutch IT end-user organization? Fill in the form below to schedule an appointment with us and we'll bring our posters about data science and process mining (A1 size) for free!

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Just fill in your contact info and we'll send them to you.

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Process mining software

Our SaaS process mining software for VISI building projects shows what actually happened during project execution. Not a VISI user, but interested in mining your processes? Contact us and we'll write a custom adapter for your processes/systems!
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LOG IN TO OUR SECURE SAAS ENVIRONMENT

instant access, cross browser, no installation required

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VIEW TOP 10 CASES INSTANTLY

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VIEW CASE DETAILS

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VIEW CASE FLOW

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MINE PROCESS MODEL

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VIEW TIMING OF ALL CASES

We give courses

about SOA, process modeling (e.g. DEMO, LSS), Enterprise Architecture, and many other subjects. Contact us if you're interested in an in-house course for your organization or have a look at the webinars below.

We work for medium-sized and large organizations

Read the reference case of our architecture coaching project at the Ministry of Defense!

Download reference case

Meet our team

Ir. André Boonzaaijer

Solution Architect

+31 642144509


Mr. Boonzaaijer studied Computer Science at the University of Twente. After working for several years in the field of software engineering he shifted his focus to training, consultancy and coaching. From 2009 to 2012 he was responsible for Research & Development at Sogyo as well as the Sogyo Academy in his role as co-owner and CTO. His main expertise lies in the field of software engineering and architecture (e.g. SOA and EDA). He has hands-on experience in agile and lean environments. He often gives guest lectures at universities about integration architecture and software development. In 2012 he joined the company ICRIS.

Dr. ir. Linda Terlouw

Enterprise Architect

+31624380962


Mrs. Terlouw holds both an MSc in Computer Science and an Msc in Business Information Technology from the University of Twente. She started her career working as an IT optimization consultant, providing advice to IT managers and CIOs on how to create a more effective and efficient IT environment. In 2005 she joined the SOA Consulting Group of Ordina, a large IT services provider in the Netherlands. In her role as solution architect she advised large corporations about the gradual migration towards a service-oriented way of thinking and the use of ESB-technology for its technical implementation. In the same year, Mrs. Terlouw went back to academia (part-time) to pursue a PhD in Computer Science at the Delft University of Technology. The focus of this research was the specification of services working from formal organizational models. The research was part of the CIAO! Program. In 2009 she started the company ICRIS.

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